Shop purchase & service terms

New Bike Purchases All Bicycles, Parts & Accessories come with a one year warranty against manufacturing defects, unless otherwise stated by the manufacturer. Some manufacturers offer a lifetime warranty for frame only purchases. Inquire at time of purchase for your manufacturer’s conditions. MacQueen’s Bike Shop includes 30 days of free adjustments with your new bike purchase from our shop. Refund/Return Policies We offer a refund (with a 10% restocking fee on straight returns, or alternatively an in-store credit for the full amount) on all in-stock new Bike purchases for up to 15 days. Bicycle must in the original unused condition, free of scratches or damage. We offer a refund (with a 10% restocking fee on straight returns, or alternatively an in-store credit for the full amount) on all new in-stock Parts and Accessories for up to 30 days, excluding Final Sale items. Products must be unused, undamaged and in the original unaltered packaging. Refund/Return/Warranty Conditions Original receipt is required for all refunds or exchanges and refunds will be issued by the original payment method. No refunds or exchanges are available for any Final Sale items . All returns and exchanges must be in the original unused condition and include all accessories, manuals, and original unaltered packaging material. In order to receive a full refund, Clothing and Apparel items must have tags still attached and not be used. Cycling Shorts or undergarments cannot be returned under any circumstances due to hygienic reasons. Any products purchased at MacQueen’s that are returned for Warranty Coverage will be inspected thoroughly by MacQueen’s professional mechanics to determine whether the issue is due to a manufacturing defect (covered by the manufacturer’s warranty), or a result of normal wear & tear. Special Orders/Layaway Layaways require a 20% non-refundable deposit and final payment must be completed within 60 days. Special Orders require prepayment and you will be notified by email/telephone as soon as your item is received. Returns on any special order Bikes are subjected to a 25% restocking fee. No refunds or exchanges are available for special order Parts or Accessories .