Privacy policy

Privacy Policy for MacQueen's Bike Shop Ltd. Effective Date: October 19, 2026
Last Updated: October 19, 2026 1. Introduction and Scope MacQueen's Bike Shop Ltd. ("we," "us," or "our") operates the website www.macqueens.com (the "Site"). We also collaborate to deliver tours under the trade name MacQueen's Island Tours, which is owned by our parent company, P.E.I. STOVE WORKS LTD. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, make a purchase, book a tour, or use our services (including bike rentals, tours, and repairs). We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and applicable provincial laws. This policy also outlines certain rights for visitors from the European Union under the General Data Protection Regulation (GDPR) where applicable. 2. Accountability MacQueen's Bike Shop Ltd. is responsible for the personal information under its control, including personal information collected in connection with tours delivered under the trade name MacQueen's Island Tours. We have designated a Privacy Officer who is accountable for our compliance with this policy and PIPEDA. Privacy Contact: • Name/Title: Privacy Officer, MacQueen's Bike Shop Ltd. • Email: info@macqueens.com • Address: 430 Queen St, Charlottetown, PE C1A 4E8, Canada • Phone: (902) 368-2453 3. What Personal Information We Collect
We only collect information that is necessary for the purposes identified below. The types of information we may collect include: • Contact & Identity Information: Name, email address, phone number, billing/mailing address, and date of birth (for age verification for e-bikes or tours). • Transaction & Booking Information: Details about your bike rentals, tour bookings, purchases, and payment information (processed securely by our payment processors; we do not store full credit card numbers). • Technical & Usage Data: IP address, browser type, device information, pages visited, and links clicked when you interact with our Site. • Health & Fitness Information (for Tours): Height, inseam, and specific travel preferences or dietary requirements you voluntarily provide to ensure your safety and comfort on our tours. 4. How We Use Your Information (Identifying Purposes)
We will use your personal information only for the purposes for which it was collected, including: • To process and fulfill your orders, rentals, and tour bookings. • To communicate with you regarding your bookings, inquiries, or customer service requests. • To manage our business relationship, including billing and accounting. • To improve our website, products, and services through analytics. • To send you marketing communications (only if you have opted in; you may withdraw consent at any time). • To comply with legal and regulatory obligations. 5. Consent
By using our Site or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. For sensitive information (like health data for tours) or for marketing purposes, we will obtain your express consent.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact our Privacy Officer. Withdrawal may affect our ability to provide you with certain services. 6. Disclosure and Sharing of Information
We do not sell your personal information. We may share your information with third parties in the following circumstances: • Service Providers: We may use third-party companies to perform services on our behalf, such as payment processing, booking management, email marketing, and website analytics. These providers are contractually required to protect your information and use it only for the services they provide to us. • Tour Partners: For booked tours, we may share necessary information (like your name and dietary restrictions) with accommodation providers or transport partners to fulfill your booking. • Legal Requirements: We may disclose information if required by law, court order, or to protect the rights, property, or safety of MacQueen's Bike Shop Ltd., our customers, or others. 7. Cross-Border Transfers
Some of our third-party service providers (e.g., cloud hosting, email marketing, or booking platforms) may store or process your personal information outside of Canada, including in the United States or the European Union. While your information is in another jurisdiction, it is subject to the laws of that jurisdiction. We use contractual or other means to ensure a comparable level of protection for your information while it is processed by these third parties. 8. Retention and Security
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax and accounting purposes).
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. These measures include restricted access to files, secure servers, and encrypted payment processing. 9. Your Rights (Access and Correction)
Under PIPEDA, you have the right to: • Access: Request access to the personal information we hold about you. • Correction: Request that we correct any inaccuracies in your personal information.
To make a request, please contact our Privacy Officer in writing. We will respond to your request within 30 days. We may charge a minimal fee to cover the cost of copying and sending the information.
If you are in the EU/UK, you may also have additional rights under the GDPR, including the right to erasure or data portability. 10. Cookies and Analytics
Our Site uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings. 11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically. 12. Challenging Compliance
If you have questions, concerns, or a complaint about how we handle your personal information, please contact our Privacy Officer first. We will investigate and attempt to resolve your issue.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: • Website: www.priv.gc.ca • Phone: 1-800-282-1376